If you haven’t seen the awesome Dollar Shave Club commercial, HERE IT IS.
I decided to give them a try and was pleased with the product. Then tragedy struck; my handle broke. I was disheartened, but decided to write a short letter to Dollar Shave Club with this picture attached.
The letter was thus:
Dearest Dollar Shave Club Mucky Mucks,
I have recently joined your ragtag bunch of misfits and from the first month, upgraded from a measly 4x Man to the Executive Man you do not see before you. Now, I saw your marketing and I said to myself, “Self, that’s the kind of company I can get behind. Depending on what they had for lunch, because if it was Indian or super spicy Thai, it might be bad to be downwind.” But I digress. I took into account that your popularity made it difficult to maintain the amount of business you were originally prepared for, so I waited the three months you admitted was the earliest I would be graced with your product, but I did not expect this. I DID NOT EXPECT THIS, SIRS. Not more than a month after my initial entry into the Bad Mamajama Clean Shaven Face Club, my handle broke. And I am not one of those Daredevil Shavers. I was not using it to shave my head or chest or scrotum. It was simply my face. Granted, my jaw is a Ironclad Majestic Maw, but it is still just a face. I have enclosed my unshaven face (I really look like a damn grouper in that picture, though) with the scraps of plastic and metal that used to be what I had dubbed “The Deforester Kelly”. What can be done? WHAT CAN BE DONE?
Not TWO DAYS LATER (keep in mind the holiday yesterday), I received a reply from Karen, The Dollar Shave Club Customer Service Matron (or at least, that’s what I’ve dubbed her).
Hey Allen,So sorry about that. I’ll get a new handle out to you immediately. Thank you for writing a sincere and comedic email. And great picture! If you have any further problems please let me know.
RIGHT ON, DOLLAR SHAVE CLUB. I mean, crappy handle, so we’ll see how this goes, but NICE customer service. Quick, short, to the point. This one goes out to you, DSC.